Please make your own way to the waterfall: If you do not have your own transport, please contact (info@wildwire.co.nz) for pickup from the i-Site in Wanaka. This must be booked in advance.

Please meet us at Wildwire, Twin Falls Waterfall, Wanaka-MtAspiring Rd, Wanaka

If you enter "WILDWIRE" into your GPS, this will get you started.

GETTING TO THE WATERFALL: Wildwire is located approximately a 20-minute drive from Wanaka, just before the Treble Cone Ski field entrance gate.

• Leaving Wanaka, travel west on Wanaka-Mt Aspiring Road for approximately 20 minutes.

• You will see 2 giant waterfalls on your left.

• You will go over a cattle stop.

• Turn left immediately after the cattle stop and wait at the locked gate directly in front of the waterfalls.

• You will see a NO ENTRY sign on the gate.

• Wait here, your guide will meet you outside the gate at your designated time.

If you hit gravel roads or the ski field gates, you have gone too far. Here is a link: "Directions to Wildwire from Wanaka" Please note: We no longer have a town office. Please contact us by phone or email if you need to get in touch.

I’M NOT SURE WHICH TRIP TO BOOK - WHAT SHOULD I DO?:

Please read our tour information on our homepage to understand what each trip entails, and our restrictions. If you are still unsure which tour is most appropriate, please give us a call. Please only book the climb that you are confident you will be able to complete. We can often accommodate upgrades for our cable climb on the day (limitations apply) but we do not offer refunds for downgrading/not participating on the day.

I'M READY TO BOOK! WHAT SHOULD I DO NOW?

Once you’ve read our tour descriptions and are ready to book, go ahead and click the ‘BOOK NOW’ button on any page. If you are unsure which tour to book, you can find a full rundown of all of our tours on our homepage. Alternatively, give us a call to discuss.

THE TRIP I WANT TO BOOK IS FULL - SHOULD I JOIN THE WAITLIST?

Yes! If there is no availability on the day you want: Join the waitlist. We check it daily and by letting us know you are keen to join that tour, we will either endeavour to open up some more spaces for that trip or let you know other alternate options we can offer. If you are unsure, please get in touch by emailing us at: info@wildwire.co.nz. We will always get back to you regardless and do our best to accommodate you when possible!

If you have a group of 4 or more and you have no availability on any other open dates, we can look to open up a tour for you.

COVID-19 UPDATE - HOW ARE WE KEEPING YOU SAFE?

We couldn't think of a better place to breathe in the fresh air, soak up some sunshine and simply get away into the wilderness for some good old-fashioned FUN!

To continue to be able to provide a safe and healthy experience for everyone, those who have any cold or flu symptoms, including fever and sore throat will not be permitted to join the tour. We will cancel any persons who do not pass our screening.

SUMMARY OF SAFETY MEASURES:

• Operating in wide open spaces with fresh air

• Cleaning all equipment after use

DO YOU PROVIDE PHOTO PACKAGES? OR CAN I BRING MY OWN CAMERA OR DRONE?

We do not offer photo packages. Our number 1 focus remains on your safety first. While the guides seem relaxed and easygoing, they are constantly ensuring that everyone is clipping properly. They are focused and monitoring the energy levels of people as they climb, assessing how everyone is coping, watching for changes in weather and environment, and offering any encouragement where needed. For this reason, we do not ask our guides to take photos or videos as part of their role. We are happy for them to take a few photos if the group is strong, however, we do not want this to be their main focus. Not everyone is comfortable up high, and while our system is very safe, we still must remember that we are operating in a mountain environment and need our guides to be focused on safety the entire time. Our clients are encouraged to take their own photos and we also have GoPro mounts on our helmets.

Drones, large cameras, tripods and selfie sticks are NOT permitted, but small cameras and phones can be used if you have a safe zip pocket or backpack!

DO YOU HAVE A WAIVER I NEED TO SIGN?

Yes! Here is our Waiver wording:

Wildwire is operated by Our Planet Limited Ltd (hereinafter known as OPL).

I understand that the activities offered, including travel to and from our location and while on the land utilised by OPL inherently involve risks, which may result in property damage or loss, or serious or fatal injury.

I acknowledge that rocks, cliffs, weather conditions, river levels, other non-specified natural circumstances and/or occurrences and equipment or mechanical failure, and accident or illness in remote places without any or full medical facilities, are an ever-present hazard when undertaking adventure activities.

In the case of injury, accident, or illness while carrying out the activities offered by OPL I consent to receive medical treatment which OPL may consider necessary, and I agree to indemnify OPL in respect of such medical treatment.

I hereby assume all risks and release all persons, entities, or contractors connected with OPL, and OPL’s participants from all liability for any injuries or damages and from any claim (including legal costs) by me, my family, estate, agents, heirs or assigns arising in any way from my participation in all, and any activities connected with OPL.

Unless such injury or damage is as a result of the negligent or intentional conduct of OPL or any entities or contractors connected with OPL.

Subject to the foregoing, I also acknowledge that OPL accepts no responsibility for the actions of persons and/or companies supplying goods and/or services as part of OPL’s activities or any extra costs incurred due to delays or complications beyond our control.

If I am not a resident of New Zealand, I will not attempt to avoid this agreement by commencing legal action in another country. I confirm that I am physically fit and have no condition or injury that could be affected by this activity.

I have read, understood, and accepted the liability release outlined above.

WHAT IS YOUR CANCELLATION POLICY?

We will offer a full refund if:

• You have given at least 24hrs notice to cancel

• We cancel due to the weather, and you cannot reschedule

• We cancel due to minimum numbers are not being reached

Sorry, No refunds will apply to:

• Cancellations within 24hrs of the departure date

• Late arrivals or no-shows on the day

• Downgrades or deciding not to climb

  Please make sure you choose the right climb for you!

  We reserve the right to cancel trips if the minimum number of 2 is not reached.

  We reserve the right to cancel if weather or any other situation should demand.

All Gift Cards are sold on a no refund, exchange or cancellation basis and you agree to these terms and conditions when purchasing a Gift Card. Gift cards must be used within 12 months of purchase.

DOES MY TRAVEL INSURANCE COVER WILDWIRE ACTIVITIES?

If your insurance covers high ropes tourism, you should be covered. We fall in the high ropes tourism category, rather than recreational rock climbing. As we are a commercial activity, operate in a controlled environment and have undertaken safety audits we should be covered under your travel insurance policies. If you are unsure, please check with your insurance provider.

If you need to cancel with us last minute, we can also write you a letter to provide your insurance company with if required.

HOW DO YOU LOOK AFTER THE ENVIRONMENT?

We want to leave our people and place in a better state than when we started. We believe that tourism can benefit our community and the only way forward is to work together. To do this we have committed to conservation efforts at the waterfall which include tree planting and predator control in conjunction with the Matukituki Charitable Trust.

We have also committed to keeping adventure affordable through our Koha climb.