WHAT TO KNOW

Please meet us at Wildwire, Twin Falls Waterfall, Wanaka-Mt Aspiring Rd, Wanaka.

If you enter "WILDWIRE" into your Google Maps, this will get you started.

Please note: Apple Maps have had some errors in their directions lately. Please use Google Maps if you can.

DIRECTIONS FROM WANAKA:

Wildwire is located approximately a 20-minute drive from Wanaka, just before the Treble Cone Ski field entrance gate.

• Leaving Wanaka, travel west on Wanaka-Mt Aspiring Road for approximately 20 minutes.

• You will see two giant waterfalls on your left.

• You will go over a cattle stop.

• Turn left immediately after the cattle stop and you will see a WELCOME TO WILDWIRE sign on the gate.

• Wait here, your guide will meet you at the gate at your designated time.

Note: If you hit gravel roads or the ski field gates, you have gone too far. Here is a link: "Directions to Wildwire from Wanaka" Please note: We no longer have a town office. Please contact us by phone or email if you need to get in touch.

If you are already in Wanaka but do not have your own transport, please contact us (info@wildwire.co.nz) to discuss collection from the i-Site in Wanaka. Please note: This is not guaranteed and must be booked in advance.

We offer a FREE shuttle from the i-Site in the morning, and one shuttle will be coming back in the afternoon when all trips have been completed. We will do our best to get you back to town as soon as we can, however, please be prepared to wait.

If you are in a rush we may able to order taxis from our site if necessary, however this is often quite expensive.

If you do not have your own transport and you are coming from Queenstown. The best and most flexible option is to rent a car for the day. We've partnered with Evolve Rentals Queenstown to present an exclusive offer. Simply mention “Wildwire” when booking with them directly via email and you'll get a flat rate of $150 per day with any hatchback vehicle booking.

Note: If you are driving from Downtown Queenstown please allow 2 hours to get to Wildwire to allow for slow traffic, campervans and roadworks especially in the summer months.

If you are interested in taking the bus, there is a limited bus service. Please check Intercity and Ritchies shuttle services between Queenstown-Wanaka.

Please read our tour information on our homepage to understand what each trip entails, and our restrictions. If you are still unsure which tour is most appropriate, please email us: info@wildwire.co.nz or give us a call +64 27 430 1332 or 0800 WILDWIRE (within NZ).

Please only book the climb that you are confident you will be able to complete. We can often accommodate upgrades for our cable climb on the day (limitations apply) but we do not offer refunds for downgrading/not participating on the day.

Once you’ve read our tour descriptions and are ready to book, go ahead and click the ‘BOOK NOW’ button on any page. If you are unsure which tour to book, you can find a full rundown of all of our tours on our homepage. Alternatively, give us a call to discuss.

Yes! If there is no availability on the day you want: Join the waitlist. We check it daily and by letting us know you are keen to join that tour, we will either endeavour to open up some more spaces for that trip or let you know other alternate options we can offer. If you are unsure, please get in touch by emailing us at: info@wildwire.co.nz. We will always get back to you regardless and do our best to accommodate you when possible!

Please note: If you have a group of 4 or more and you have no availability on any other open dates, we can look to open up a tour for you.

Yes! Absolutely. If you would like to book a trip just for you or your group, we do offer private departures.

Please reach out to us directly. We are able to accommodate large group bookings and private start times on request.

This has been a debate for years, however we do not offer photo packages. Our number 1 focus remains on your safety first. While the guides seem relaxed and easygoing, they are constantly ensuring that everyone is clipping properly. They are focused and monitoring the energy levels of people as they climb, assessing how everyone is coping, watching for changes in weather and environment, and offering any encouragement where needed. For this reason, we do not ask our guides to take photos or videos as part of their role. We are happy for them to take a few photos if the group is strong, however, we do not want this to be their main focus. Not everyone is comfortable up high, and while our system is very safe, we still must remember that we are operating in a mountain environment and need our guides to be focused on safety the entire time.

We are happy for you to take your own photos and we also have GoPro mounts on our helmets as long as this is not impacting your safety and the smooth running of the tour. If you are taking extended amounts of time taking photos or not following our instructions for how to safely take photos, we reserve the right to ask you to stop.

Please note: If you decide to bring your own phone/camera, you are responsible for it’s safety. If you drop it, it is likely that it will be lost/broken/ damaged and we will be unable to retrieve it.

Drones, large cameras, tripods and selfie sticks are NOT permitted, but small cameras and phones can be used if you have a safe zip pocket or backpack!

Please note: we operate within 500m of a helicopter operation and drone use is strictly prohibited at our location without a permit.

For trips at our scheduled departure time we will offer a full refund if:

• You have given a minimum of 24hrs notice (Note: for trips from August 1st 2026 this will be changed to 48hrs notice)

• We cancel due to the weather, and you cannot reschedule

• We cancel due to minimum numbers not being reached

Sorry, No refunds will apply to:

• Cancellations within 24hrs of the departure date (

• Late arrivals or no-shows on the day

• Downgrades or deciding not to climb

For private/exclusive and group bookings of 8 or morewe will offer a refund if:

• You have given a minimum of 10 days notice

• We cancel due to weather, and you cannot reschedule

Sorry, no refunds will apply to:

• Cancellations within 10 days of the departure date

• Late arrivals/no-shows/downgrades or deciding not to climb

All Gift Cards are sold on a no refund, exchange or cancellation basis and you agree to these terms and conditions when purchasing a Gift Card. Gift cards must be used within 3 years of purchase.

Yes! Here is our Waiver wording:

ASSUMPTION OF RISK AND SAFETY DECLARATION

I hereby acknowledge that Wildwire is operated by Our Plant Limited (“OPL”) and agree as follows:

(a) That the activities offered by OPL including but are not limited to; rock climbing, via ferrata, hiking, abseiling, swimming, rock jumping, bridge crossing (“Activities”); and the travel to and from and within the Activity locations provided by OPL inherently involve risks, which may result in property damage or loss or serious or fatal injury.

(b) That rock fall, cliffs, rivers, drowning, falling, equipment failure, mechanical failure, other non-specified natural circumstances, accident or illness in remote places are an ever-present hazard when taking part in the Activity and travelling to and from and within the Activity locations.

(c) I undertake that I will follow all instructions given by OPL, their guides, employees, contractors and representatives at all times.

(d) I undertake I have disclosed all relevant medical, physical, and mental conditions prior to signing this declaration.

(e) I confirm that I am physically fit and have no condition or injury that could be affected by this activity.

(f) I undertake I will always follow OPL’s instructions and their guides, employees, contractors and representatives.

(g) I undertake I will use all safety equipment provided in the manner as demonstrated and required by OPL.

(h) I accept the inherent and increased dangers and risks associated with the Activity and accompanying risk of injury, death or property damage or loss and I hereby assume all inherent risks and dangers associated with the Activity. I also accept and release OPL and all persons, entities or contractors connected with OPL from all liability for any injuries, damages, property damage, wrongful death, loss of services, loss of profits, consequential, exemplary, indirect or punitive damages or otherwise and from any claim (including legal costs) by me, my family, estate, agents or assigns in any way from my participation in all, and any activities connected with OPL.

(i) I acknowledge that OPL reserves the right to withdraw any person including myself who in their opinion is likely to endanger themselves or others at any time during the Activity.

(j) I acknowledge that OPL reserves the right to cancel the Activity if they become concerned for any reason of my ability or my safety or that of any other person when undertaking the Activity.

(k) That OPL accepts no responsibility for the actions or persons and / or companies supplying services as part of the Activity or any extra costs incurred due to delays or complications beyond OPL’s control.

(l) If I am not a resident of New Zealand, I will not attempt to avoid this agreement by commencing legal action in another country.

I have read, understood, and accepted the liability release outlined above.

Please bring your own food if you have a life threatening food allergy.

We can provide options for vegetarian, vegan, no added gluten, no added nuts, no added dairy. However, the kitchen where our food is prepared handles all allergens and we are unable to guarantee food is allergen-free.

We are also operating in a remote location 20 minutes drive from the nearest medical centre. In addition, there is a minimum 40 minute technical descent trail between the lunch spot and our base. If you were to have a life threatening allergic reaction on the climb, it would likely be multiple hours before we could get you to a medical centre, much longer than the relief time offered by an epipen.

To avoid this situation, please bring your own food.

If your insurance covers high ropes tourism, you should be covered. We fall in the high ropes tourism category, rather than recreational rock climbing. As we are a commercial activity, operate in a controlled environment and have undertaken safety audits we should be covered under your travel insurance policies. If you are unsure, please check with your insurance provider.

Please note: If you need to cancel with us last minute and fall within our no refund time frame, we are happy to write you a letter to provide your insurance company with if required.

We want to leave our people and place in a better state than when we started. We believe that tourism can benefit our community and the only way forward is to work together. To do this we have committed to conservation efforts at the waterfall which include tree planting and predator control in conjunction with the Matukituki Charitable Trust.

There is limited cell phone coverage at the waterfall and this has recently improved quite a bit. The coverage generally gets better the higher you get off the ground but most phones get 2-4 bars of reception at the base.

No. Please don’t bring your dog with you. We operate on a working farm and no additional dogs are permitted on the site.