COVID-19 Update - How are we keeping you safe?
We are extremely fortunate to be able to continue operating in COVID Level 1 and 2 and we couldn't think of a better place to breathe in the fresh air, soak up some sunshine and simply get away into the wilderness for some good old fashioned FUN!
To continue to be able to provide a safe and healthy experience for everyone, those who have any cold or flu symptoms, including fever and sore throat will not be permitted to join the tour. We will cancel any persons who do not pass our screening.
Some of the additional measures we are undertaking are:
Full refunds will be given to those who are unable to climb with us due to illness, who have given us a minimum of 24 hours notice of cancellation.
Where can I find your current deals and promotions?
We are currently offering some amazing deals for ALL Kiwis!
Can I participate in your Koha Climb?
What clothing should I wear in the winter?
On cold days, staying warm is the most important thing when considering what to wear. The best way to do this is to dress in layers.
Clothes designed for outdoor/ exercise are best. Polypropylene, Thermal, Quick-dry, and Wool are all good choices. If you can, avoid cotton. Cotton, when wet makes you colder. If in doubt, bring more, you can always leave layers at the bottom or put them in your pack if you don't need them.
Example of Recommended Clothing:
- Head: Thin hat to fit under your helmet
- Hands: Polypro gloves (not ski gloves) plus fingerless bike gloves
- *Tip: if you get cold hands, bring hand warmers
- Top Layer 1: Polypro or thermal top
- Top Layer 2: Mid-weight fleece
- Top Layer 3: Insulated layer such as a thin synthetic down jacket or fleece jacket.
- Top Layer 4: Waterproof layer
- Bottom Layer 1: Polypro or thermal Bottoms
- Bottom Layer 2: Trekking pants or shorts
- Feet: Warm sock and hiking boots or running shoes
If it is forecasted to rain on the day, you may also want to bring extra gloves and a change of clothes for when you finish your climb.
Can I book last minute?
We will do our best to accommodate last minute bookings. Please call 0800 WILDWIRE or email email@example.com to confirm any booking within 12 hours of departure.
Do you offer group discounts?
You can check out our deals here!
Should i join the waiting list? How does it work?
Absolutely! By letting us know you are keen to join that tour, we will either endeavour to open up some more spaces for that trip, or let you know other alternate options we can offer. We will always get back to you regardless and do our best to accommodate when possible!
If you have a group of 4 or more and you have no availability on any other open dates, we can look to open up a tour for you.
What do I bring?
First of all, bring your sense of adventure!
Make sure to wear sturdy shoes with some grip and clothes suitable for the weather on the day (See WHAT CLOTHING SHOULD I WEAR IN WINTER if you are unsure about how to dress on cold days). Please bring a rain jacket if weather requires.
Here is a list of other items you may wish to bring along:
- small backpack
- a water bottle
- small camera
- sun protection (hat and sun block)
- something to swim in (if you love cold water!)
- a small towel (if you plan to dunk yourself in the waterfall)
- extra snacks etc if you are feeling hungry.
What will be provided on the trip?
We will provide:
- Your guide and training
- Helmets, harness, via ferrata lanyard and safety equipment
What can i expect on the day?
Expect loads of fun, an amazing adventure and incredible scenery on all tours. You will be briefed on safety and via ferrata systems before you start by your guide. Be prepared for walking up and down trails that are steep in sections. On the via ferrata, you will be climbing ladder rungs that run next to the waterfall and crossing bridges over the waterfall. You will be required to clip and unclip your via ferrata lanyard along the way. You will not get wet, however, you may get your feet wet at times. There are opportunities to swim in hidden pools and picnic along the way. The activity is not difficult, however you will be required to climb up ladder rungs. On the trek your feet will be mainly on solid ground, however, you will be required to use via ferrata safety systems in some places. Please note: There is limited cell phone coverage at the waterfall
What are your minimum numbers?
The trip must reach a minimum number of 2 to run. If your tour is cancelled due to minimum number we will do our best to reschedule you at a time that suits. If this is not possible, we will refund your tour.
Can I drive myself out to the waterfall? Where can I park?
Please Note: In Level 1 - Self Drive is the Only Option.
The waterfall is located approximately a 20 minute drive from Wanaka with plenty of parking. The waterfall is the gateway to the Mt Aspiring National Park and the Rob Roy Glacier track, with Roys Peak walk, Diamond Lake, Glendhu Bay, and the Rippon Winery all in close proximity.
A 4WD or snow chains are not needed as we are on the main road and it is tarcealed all the way, with plenty of parking for campervans also!
If you do not have not have your own transport, please contact us for pickup options.
Travelling from Queenstown?
If you are travelling from Queenstown on the day of your climb, please allow at least 2 hours for the journey to allow for road closures, slow traffic, and weather conditions. The tour will not wait for you!
If you are travelling by bus, Ritchies Transport run a daily service in the morning and afternoon.
Intercity Bus also have transfers on a select dates which arrive at 955am (we can collect you from the bus stop at 10am)
Alternatively, sometimes hiring a car can be a cheaper and more efficient option, especially if there is a few of you! There are multiple rental car options in Queenstown that do 1 day hires.
What are the differences between the climbs?
Level 1 is our shortest and easiest climb, including approximately 1hr of climbing and is achievable by nearly everyone. If you can climb a ladder then you can do it.
Level 2 continues on from Level 1 and adds around another 2 hours of climbing. Technically, it isn’t much harder than Level 1 but it is higher off the ground. It is also steeper, more exposed with more vertical and air under your feet. The views to the lake and surrounding mountains open up on this climb and the waterfalls are bigger.
Lord of the Rungs is our advanced climb, it add around 1-2 hours more climbing after completing Level 2 and includes going behind a 60m waterfall, an overhang and a Helicopter descent. It is a step up from Level 2 and good fitness and a sense of adventure is required for this climb.
What grades are the 3 climbs?
LEVEL 1 – B
LEVEL 2 – C
LORD OF THE RUNGS – D
Our rating system is based on the international grading system (below.)
Some steep terrain, smaller footholds, but climbing aids provided. Longer ladders possible. Essentially protected but exposed scrambling. Some use of arms.
Steep to very steep rock, adequate climbing aids, long ladders possible (or even briefly overhanging). Good fitness and some arm strength required.
Very steep to vertical, maybe short/well aided overhanging sections, mainly very exposed. Some climbing aids but often wire rope only. Strong arms and hands required.
Vertical to overhanging; consistently exposed; very small footholds or friction climbing, usually no climbing aids other than the wire. Sustained arm strength required. Easier sections may be unprotected.
Can I upgrade on the day?
Depending on guide availability and climber ability, you may be able to upgrade your climb on the day. If you think this may be an option for you, please let us know when you book and we will look to accommodate this if possible. Please note upgrades are not always guaranteed.
Upgrade Level 1 to Level 2 – $50.00 per person
Upgrade Level 2 to Lord of the Rungs – $200.00 per person (not available Sundays)
Will food be provided?
We recommend eating a good breakfast or lunch before your climb, as it may be up to 4 hours of climbing until we reach our lunch spot.
PLEASE NOTE: Lunch is only included with our FULL PRICE Level 2 and Lord of the Rungs bookings. If you have booked a Level 1, Special deal or discounted tour you can bring your own lunch, or you can pre order a fresh deli made Gourmet Panini sandwich and chocolate brownies for $15 per person,
Are there any age or height/weight restrictions?
What if it is raining on the day?
Rain generally does not effect the running of our tours. If rain is forecast, please come prepared with a rain jacket and study shoes / boots. We will provide gloves.
In the event of cancellation due to heavy rain, we will aim to contact you the day before your climb and discuss further options with you. If you don’t hear from us, we are good to go! Please meet us at the confirmed time as planned.
Sometimes the weather is such that if you are booked on Lord of the Rungs the helicopter can not fly. In these cases, if you start the climb and the helicopter is cancelled, we will charge only for the Wild Thing and refund the rest.
Can I climb the waterfall without a guide?
No. Our via ferrata ia a commercially run tour only, and is located on private land. Any persons accessing the land without permission will be presented with a trespass order. You can book a tour with us online however if you wish to explore the waterfall, it is an amazing trip and we would love to take you up there!
Can I buy a gift voucher?
Yes! You can guy a gift voucher for any of our climbs or merchandise.
Simply click on the gift voucher you wish to buy (You can find this on the top left hand corner of the homepage)fill in your details and you are good to go!
You will have 12 months to use the voucher, and you can also add money to the voucher and upgrade your climb also!
Do you provide photo packages? Or can I bring my own camera or drone?
We do not offer photo packages. Our number 1 focus remain on our guests safety first. While the guides seem relaxed and easy going, they are constantly ensuring that everyone is clipping properly. They are focused and monitoring energy levels of people as they climb, assessing how everyone is coping, watching for changes in weather and environment, and offering any encouragement where needed.
For this reason, we do not ask our guides to take photos or videos as part of their role. We are happy for them to take a few photos if the group is strong, however we do not want this to be their main focus. Not everyone is comfortable up high, and while our system is very safe, we still must remember that we are operating in a mountain environment and need our guides to be focused on safety the entire time. Our clients are encouraged to take their own photos and we also have GoPro mounts on our helmets.
Drones, large cameras, tripods and selfie sticks are not permitted, but small cameras and phones can be used if you have a safe zip pocket or backack!
Can I climb if I am pregnant?
Our pregnancy policy allows those who are up to 12 weeks pregnant to climb with us.
Do you have a waiver I need to sign?
WILDWIRE RELEASE AND WAIVER OF LIABILITY
Wildwire is operated by Our Planet Limited Ltd (hereinafter known as OPL). I realise that the activities offered, including the travel to and
from and within activity locations utilised by OPL inherently involve risks, which may result in property damage or loss or serious or fatal
injury. I acknowledge that rocks, cliffs, and weather conditions, river levels, other non specified natural circumstances and / or
occurrences and equipment or mechanical failure, and accident or illness in remote places without any or full medical facilities are an ever present hazard when
undertaking adventure activities. In the case of injury, accident or illness during the course of carrying out the activities offered by OPL I consent to receive medical treatment which OPL may consider necessary and I agree to indemnify OPL in respect of such medical treatment. I hereby assume all risks and release all persons, entities or contractors connected with OPL, and OPL’s participants from all liability for any injuries or damages and from any claim (including legal costs)
by me, my family, estate, agents, heirs or assigns arising in any way from my participation in all, and any activities connected with OPL including, but not limited to, any claim whatsoever arising by reason of negligence of OPL, or any entities or contractors connected with OPL. I also acknowledge that OPL accepts no responsibility for the actions of persons and / or companies supplying goods and / or services as part of OPL’s activities or any extra costs incurred due to delays or complications beyond our control. If I am not a resident of New Zealand, I will not attempt to avoid this agreement by commencing legal action in another country. I confirm that I am physically fit and have no condition or injury that could be affected by this activity. I have read, understood and accepted the liability release outlined above.
I do not want to climb, but am I able to watch the others in my group?
Due to the waterfall's formation, only the first 10 minutes of the climb can be viewed by spectators from the base area and then the climbers disappear from sight for the remainder of the trip.
You are welcome to watch climbers complete our practice course and cross the first bridge, and then head back to town (Our guides can usually drop participants back at the conclusion of the climb)
What is your cancellation policy?
Booking is only confirmed once fee is paid.
Please check your emails the day before your trip, or give us a call to confirm departure time.
We reserve the right to cancel trips if the minimum number of 2 is not reached and a full refund will be given.
We reserve the right to cancel if weather or any other situation should demand this and a full refund will be given.
No refunds will apply to cancellations within 48hrs of the departure date unless approved otherwise
Our trips DEPART at the designated trip time.
No refund will be given for late arrivals.
No refund will be given if you choose to, or do not have the ability to complete your booked climb. You are able to downgrade, but no refund will be given.
Some promotional bookings may be totally non-refundable, this will be clearly identified in that booking section
Does my travel insurance cover Wildwire activities?
Yes! We fall in the high ropes tourism category, rather than recreational rock climbing.
As we are a commercial activity, operate in a controlled environment and have undertaken safety audits we are covered under your travel insurance policies.
If you need to cancel with us last minute, we can also write you a latter to provide your insurance company with if required.
We require full payment to reserve a position on a trip.
Prices are in New Zealand dollars and must be settled in New Zealand dollars. All prices are subject to change.
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